Job at MTN

MTN Revenue Assurance Analyst Customer Lifecycle Management (CLM)

Review and evaluate the Campaign Concept Document (CCD)
•Identify data integrity issues on data used in campaigns

•Implement best practice revenue leakage identification strategies
•Conduct best practice in Customer Lifecycle Management Billing Assurance
•Ensure all Campaign revenue disputes are resolved
•Develop controls on RA Application required for CLM Assurance
•Conduct periodic reconciliation of campaign datasets between network switch and bill  systems in line with MTNN specifications
•Ensure proper data management and server housekeeping
•Participate in weekly cross functional CLM meeting
•Perform follow up of previous campaigns to ensure reversion to required state
•Perform ROI review as and when necessary (or required)
•Provide relevant feedback on user requirements, and change control to the telecom analytics team.
•Monitor NWG and IS compliance to all deadlines and reporting requirements
•Advise Telecom analytics manager on past/current/future automation projects
•Guide and advise external auditors on data and systems complexities
•Ensure data requests for external audit are met

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